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Wednesday, October 22, 2014

Fall Fun

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Briar Hill Receives Outstanding Customer Service Award
Posting Date: 10/21/2014

North Baltimore, Ohio October,2014)– Briar Hill received the Platinum Award for excellence at The Trilogy Health Services 2014 Fall Meeting, which was held October 7th and 8th, in Fort Wayne, Indiana. The award was based on customer satisfaction results from a semi-annual survey that is sent to residents’ family members. North Baltimore received recognition for their customer satisfaction scores in Staff Attitude, Quality of Nursing Care, Food Quality, Activity Programming, and Appearance/Cleanliness.

“We are excited and pleased to receive such great recognition,” said, Valerie Wallen Executive Director. “We value the fact that our customers have given us their stamp of approval. Our goal is to exceed the expectations of our residents and their families every day by delivering the best care possible. I feel very fortunate to lead such a wonderful team of healthcare professionals.”

Honors also went to the North Ohio Division of Trilogy Health Services, as they were recognized as the top company division, based on the overall customer satisfaction scores of the individual health campuses. Briar Hill is part of Trilogy’s North Ohio Division.

“We appreciate the feedback that we receive from our customers through this survey and throughout the year,” commented Rey Nevarez, Vice President of the North Ohio Division. “Our campus leaders and staff have an unwavering commitment to exceeding customers’ expectations and providing exceptional customer service. We would like to thank our residents and family members for participating in the survey process, which is an important component of our quality assurance initiatives.”
Companywide, over 6,500 surveys were mailed to family members and other responsible parties. This year, Trilogy had an all-time high score for customer satisfaction with an overall score of 9.29 out of 10.00. Results compared to the campus’ past performance as well as to the performance of other Trilogy campuses.

We offer a full range of personalized senior living services including Assisted living, Long-Term care, Skilled Nursing, Transitional care, Adult Day services, and Respite Stay . Our services are delivered by staff specially trained to honor, and enhance the lives of our residents through compassion and commitment to exceeding customer expectations. For more information or to learn more about our services, please call us at 419-257-2421, or visit our web site.


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